I. Service Terms & Membership Agreement
1. Service Scope
OSS Orient Spark Select ("the Platform") provides registered members with integrated China supply chain services, including but not limited to:
- Factory sourcing and qualification audits.
- Sample procurement and quality control management.
- Logistics coordination and customs clearance support.
- Market trend analysis and sales strategy guidance.
- Membership tiers (Individual/Enterprise/Custom) define specific benefits, as outlined in the official service catalog.
2. Membership Eligibility
Members must meet one of the following criteria:
- Be at least 18 years of age with valid identification.
- Represent a legally registered business entity.
Members must provide accurate personal/enterprise information and promptly update changes.
3. User Responsibilities
Members shall not:
- Use the Platform for illegal activities (e.g., counterfeit goods, embargoed items).
- Infringe intellectual property rights (e.g., unauthorized product replication).
Members acknowledge that:
- The Platform acts solely as a service facilitator, not a product seller or legal liable party.
- Direct transactions with suppliers carry inherent risks (e.g., quality disputes, delivery delays).
II. Privacy & Data Protection Policy
1. Data Collection & Usage
Collected data includes:
- Essential information: Name, contact details, procurement requirements.
- Compliance verification: Business licenses, tax IDs (for enterprise members).
Data is encrypted with AES-256 standards and retained only for active service periods.
2. User Rights & Compliance
Members may request data deletion or export via the Platform’s dashboard, with fulfillment within 15 business days.
Strict adherence to GDPR (EU) and CCPA (U.S.), including breach notification protocols.
III. Transparency & Fee Policy
1. Pricing Structure
Membership fees ($1000/12 months, $600/6 months). Trial packages $99/month (only for new member). Logistics fees are charged at cost, with freight forwarder invoices provided. Third-party costs (e.g., factory sample fees) are prepaid by members via the Platform.
2. Non-Refundable Fees
Membership fees are strictly non-refundable, regardless of service usage level or termination timing. Trial packages ($99) are one-time offers for new users and cannot be combined with promotions.
3. Sample Cost & Shipping Policy
Critical Clause: Once a member confirms the shipment of samples overseas, all associated costs (sample fees and shipping fees) must be borne by the member.
Minimum Shipping Volume: For ocean freight, the minimum chargeable volume is 0.1 cubic meter (CBM). Shipments below this threshold will be billed as 0.1 CBM.
OSS Support: The Platform will proactively negotiate with suppliers to secure free samples whenever possible. However, if suppliers charge sample fees, members are required to pay these costs in advance.
IV. Service Quality & Dispute Resolution
1. Service Commitments
Response time: 24 hours for inquiries; 7 business days for sample delivery. Error remediation: Free replacements or service credits for Platform errors (e.g., incorrect samples).
2. Logistics Liability
The Platform ensures samples are intact and properly packaged before handover to logistics partners. Shipping risks (e.g., delays, damage, loss) are governed by the third-party carrier’s terms. Members must:
- File claims directly with the carrier within their stipulated deadlines.
- Provide photographic/video evidence of damaged packaging or products.
The Platform will assist in claim documentation but assumes no financial liability.
3. Dispute Process
Submit disputes via email or dashboard within 30 days of issue occurrence, including:
- Proof of Platform error (e.g., mismatched supplier specifications).
- Carrier dispute reference numbers (for logistics issues).
Resolutions (e.g., credits, reorders) will be issued within 10 business days.
V. Refund & Termination Policy
1. Non-Refundable Terms
All fees (membership, trials, add-ons) are final and non-refundable, except as required by applicable law. Unused service credits expire upon membership termination.
2. Termination Conditions
Member-initiated: Terminate anytime via the dashboard; no prorated refunds. Platform-initiated: Immediate termination for policy violations (e.g., fraud, IP infringement).
VI. Intellectual Property & Compliance
1. Content Ownership
Platform-generated reports, videos, and analyses are for member use only. Redistribution or commercial use requires written consent.
2. Supplier Compliance
Factories are pre-vetted for ISO 9001/14001 certifications but not for market-specific regulations (e.g., FDA, CE). Members must independently verify product compliance with their target markets.
VII. Regional Legal Adaptations
1. North America
Products must comply with CPSC, FCC, and Prop 65 standards. The Platform provides basic guidelines but no legal warranties.
2. Middle East
Halal certifications and Arabic labeling support available for applicable categories (e.g., cosmetics, food packaging).
3. European Union
CE marking and REACH compliance guidance provided for electronics and chemical products.
VIII. Additional Operational Guidelines
1. Sample Procurement Process
- Member submits a sample request with product specifications.
- OSS negotiates with suppliers for free samples; if unsuccessful, member pays the sample fee.
- Member approves the shipping method and covers associated costs.
2. Freight Calculation Examples
Scenario 1: A sample package measures 0.05 CBM. Billed as 0.1 CBM (minimum charge).
Scenario 2: A sample package measures 0.3 CBM. Billed at actual volume (0.3 CBM).
3. Documentation Requirements
Members must provide a valid shipping address and contact details for customs clearance. Incomplete or inaccurate information may result in delayed shipments or additional fees.
IX. General Provisions
1. Force Majeure
The Platform is not liable for delays or failures caused by unforeseen events (e.g., natural disasters, pandemics, political unrest).
2. Language & Interpretation
The English version of this policy shall prevail in case of discrepancies with translations.
3. Severability
If any clause is deemed invalid, the remaining provisions remain fully enforceable.
Jurisdiction: Disputes shall be resolved under the laws of China, with exclusive jurisdiction granted to the Pudong New Area People’s Court in Shanghai.
Policy Updates: Revisions will be posted on the Platform’s website 30 days prior to taking effect. Continued membership constitutes acceptance.